Privacy Policy

We collect account details such as your name, phone number, email address, and profile information when you register as a merchant or driver.

We also collect delivery-related information such as addresses, order details, wallet activity, chat messages, and notification preferences needed to run the service.

When you use the app, we may automatically collect device, app usage, and technical data such as IP address, operating system, and crash reports to keep the service secure and reliable.

We use your information to create and manage delivery requests, connect merchants and drivers, deliver notifications, and process wallet top-ups or transaction records.

We may also use the information to improve the app experience, prevent fraud, investigate abuse, and respond to support requests.

We do not sell your personal data. We may share information only with trusted service providers that help us run the app, such as hosting, analytics, push notification, and payment support services.

We may also disclose personal information when required by law, regulation, or valid legal process.

You may review, update, or delete your account information through the app settings or by contacting us directly.

You can also manage notification permissions and choose whether to receive promotional communications from us.

We use reasonable administrative, technical, and physical safeguards to protect your information.

No system can be completely secure, so we encourage you to protect your device credentials and report suspicious activity immediately.

If you have questions about this Privacy Policy or how we handle your data, please contact us at info@rizq-express.app.